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These Terms & Conditions (“Terms”) govern your access to and use of Elikza.com, including browsing the website, creating an account, placing orders and purchasing products through the platform.
By accessing or using Elikza.com or placing an order, you (“Buyer”, “you”, or “your”) acknowledge that you have read, understood and agreed to these Terms and the other applicable policies of Elikza.
Elikza.com is an online marketplace that offers jewellery, gemstones and related products from different sellers and brands.
Products available on Elikza may be listed and sold by different independent sellers through the platform.
You must be at least 18 years of age and legally capable of entering into a binding agreement under applicable law to use Elikza and place orders.
If you are placing an order on behalf of another person or organisation, you confirm that you have the authority to do so.
Certain features of Elikza may require you to create an account.
You are responsible for providing accurate and complete information and for keeping your account information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.
You must notify Elikza if you become aware of any unauthorised access or use of your account.
Elikza may restrict, suspend or terminate an account where it reasonably believes that the account is being misused, involved in fraudulent activity, or used in violation of these Terms or applicable law.
Products displayed on Elikza may be listed by different independent sellers and brands.
The Seller's name may be displayed on the relevant product or order information.
Buyers should carefully review the available product information before placing an order.
Product descriptions, images, specifications, dimensions, material details, colours, prices, certifications and other information displayed on Elikza are provided and uploaded by the respective Seller.
Sellers are responsible for ensuring that the information provided by them is accurate, complete and not misleading.
Buyers should carefully review the product information before placing an order.
Due to the nature of certain products, particularly gemstones, natural stones, shells, pearls and other natural materials, variations in colour, pattern, texture, inclusions, shape or finish may occur.
Such natural variations will generally not be considered a defect where the product remains consistent with its description and reasonable representation on the product page.
Elikza.com is a multi-vendor online marketplace where different independent sellers and jewellery brands can showcase and list their products for customers.
Elikza provides the platform and infrastructure through which products from different sellers are made available to customers.
Elikza makes reasonable efforts to onboard and maintain verified sellers on the platform. However, product information, descriptions, images, specifications, certifications and other product-related details are provided by the respective Seller.
If a Buyer faces an issue relating to a product, its description, quality, authenticity, condition, delivery or any other order-related matter, Elikza will review the relevant order details, product information, evidence provided and other available information and will make reasonable efforts to resolve the matter fairly.
Elikza aims to consider the circumstances of each matter fairly and take a reasonable decision based on the information available, applicable Elikza policies and the interests of the parties involved.
Where a resolution is required under Elikza's applicable policies, the decision communicated by Elikza in relation to the marketplace dispute or claim will be treated as the platform's final decision, subject to applicable law and the Buyer's statutory rights.
Elikza will not be responsible for fraudulent, false, misleading or unlawful acts independently committed by a Buyer or Seller. However, where such an issue is brought to Elikza's attention, Elikza may investigate the matter and take appropriate action in accordance with its policies.
Nothing in this section limits any responsibility, obligation or consumer right that cannot lawfully be excluded under applicable law.
Where a product is listed with a certificate or certification, relevant certification information will be provided on the product page or accompanying documentation, where applicable.
Buyers should review the available certification and product information before placing an order.
Where an authenticity or product-related concern is raised, Elikza may review the available information and take appropriate steps in accordance with its applicable policies.
All prices displayed on Elikza are generally stated in Indian Rupees (INR).
The applicable product price and any applicable taxes, delivery charges or other charges will be displayed during the ordering or checkout process, where applicable.
Elikza reserves the right to correct obvious pricing, description or listing errors.
If an order is placed due to an obvious error in price or listing information, Elikza may cancel the affected order and provide a refund of any amount already paid, in accordance with the applicable policy.
Placing an order constitutes a request to purchase the selected product.
An order may be subject to verification and acceptance by Elikza and/or the relevant Seller.
Elikza or the Seller may be unable to fulfil an order due to reasons including stock unavailability, listing or pricing errors, technical issues, inaccurate information, inability to fulfil the order, suspected fraud or other legitimate circumstances.
Where an order is cancelled after payment has been received, the applicable refund will be handled in accordance with the Refund Policy.
Elikza may provide both prepaid payment and Cash on Delivery (COD), where available.
The availability of COD may depend on factors such as product, location, order value, Seller or other operational considerations.
For prepaid orders, payment must be successfully completed before the order is processed.
For COD orders, payment is collected at the time of delivery.
Elikza may use third-party payment gateways or service providers to process payments.
Products may be dispatched by the respective Seller and delivered through applicable logistics or courier partners.
Estimated delivery dates or timelines are indicative and may be affected by factors such as Seller processing time, courier delays, weather, operational disruptions, public holidays or other circumstances beyond reasonable control.
Buyers are responsible for providing accurate delivery address and contact information.
Elikza will make reasonable efforts to assist with delivery-related issues reported by the Buyer.
Buyers are encouraged to check the delivered package and product carefully upon delivery.
If a product is received damaged, defective, incorrect or substantially different from the product ordered, the Buyer should report the issue within the applicable time period specified in the Replacement Policy.
For damaged, defective or incorrect-product claims, Elikza may request photographs, videos and an unedited and uncut unboxing video showing the opening of the package and the product received.
Returns, refunds and replacements are governed by Elikza's applicable Refund Policy and Replacement Policy.
Unless a product is specifically marked “Non-Returnable” or otherwise excluded under the applicable policy, products are generally eligible for return within 7 days from the date of delivery, subject to the applicable conditions.
Custom-made, personalised and made-to-order products are generally not eligible for normal return. However, a replacement may be requested where such a product is damaged, defective or different from the agreed specifications, design, colour, material or other requirements, subject to verification.
Buyers should review the applicable policies before placing an order.
Order cancellations are governed by Elikza's Cancellation Policy.
A Buyer may generally request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may generally not be available, and the Buyer may need to follow the applicable return process where the product is eligible for return.
Custom-made, personalised or made-to-order products may not be cancellable once production or preparation has started.
The Buyer agrees to:
Provide accurate and complete information while creating an account or placing an order.
Use Elikza only for lawful purposes.
Review product information before placing an order.
Provide accurate delivery and contact information.
Handle products appropriately after delivery.
Provide genuine and accurate information when raising a return, refund, replacement or other complaint.
Cooperate reasonably with Elikza during the resolution of an order-related issue.
Buyers must not:
Use Elikza for fraudulent, unlawful or deceptive purposes.
Provide false or misleading information.
Submit fraudulent or manipulated claims.
Attempt to obtain refunds, replacements or other benefits through dishonest means.
Misuse another person's account or payment information.
Interfere with the operation or security of the Elikza platform.
Upload, transmit or distribute unlawful, harmful or infringing content.
Attempt to gain unauthorised access to Elikza's systems or other users' accounts.
Elikza may take appropriate action against accounts involved in fraudulent, abusive or prohibited activities, subject to applicable law.
The Elikza name, logo, website design, platform features, content, graphics, text, software and other materials owned or licensed by Elikza are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit Elikza's intellectual property without prior written permission.
Product images, descriptions, trademarks and other materials provided by Sellers remain subject to the rights of the respective owners.
Elikza may use or integrate third-party services, including payment gateways, logistics providers, technology providers and other service partners.
Third-party services may be governed by their own terms and policies.
Elikza is not responsible for the independent policies, systems or actions of third-party service providers, except to the extent required under applicable law.
The collection, use, storage and processing of personal information are governed by Elikza's Privacy Policy.
By using Elikza, you acknowledge that your information may be processed as described in the applicable Privacy Policy.
Elikza aims to keep the platform available and functional; however, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to maintenance, technical issues, updates, security incidents, network problems or circumstances beyond Elikza's reasonable control.
Elikza may modify, suspend or discontinue any feature or part of the platform where reasonably necessary.
Elikza operates as a marketplace platform connecting Buyers with products offered by independent Sellers.
To the extent permitted by applicable law, Elikza shall not be responsible for independent acts, omissions, representations or fraudulent conduct of a Buyer or Seller.
Elikza will, however, make reasonable efforts to assist with marketplace-related issues and facilitate an appropriate resolution in accordance with its applicable policies.
Nothing in these Terms is intended to exclude or limit any liability, responsibility or consumer right that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities or expenses arising from your violation of these Terms, misuse of the platform, fraudulent activity, or violation of applicable law.
Nothing in this section limits any rights or remedies available to a consumer under applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute shall be subject to applicable consumer protection laws and the jurisdiction available to the parties under applicable law.
Subject to such legal rights and jurisdiction, courts in Jaipur, Rajasthan, may have jurisdiction over disputes relating to Elikza and these Terms.
Elikza is committed to addressing genuine customer concerns and complaints in a reasonable and timely manner.
For complaints, disputes or other concerns relating to an order or use of the platform, Buyers may contact:
Elikza Stone Private Limited
Email: info@elikza.com
Elikza will review the matter and, where appropriate, take necessary steps in accordance with its applicable policies.
Elikza may update or modify these Terms from time to time to reflect changes in the platform, business practices, applicable laws or regulatory requirements.
The updated Terms will be published on Elikza.com and will apply from the date of publication, unless otherwise stated.
For questions, concerns or assistance relating to these Terms or purchases made through Elikza:
Elikza Stone Private Limited
Email: info@elikza.com
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