1. Introduction

Elikza.com (“Elikza”, “we”, “our”, or “us”) is owned and operated by Elikza Stone Private Limited, a company incorporated under the laws of India with its registered office in Jaipur, Rajasthan.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our e-commerce platform for gemstones, jewelry, and related products.
By accessing or using Elikza.com, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Platform.

2. Scope and Applicability

This Privacy Policy applies to:

• All users, buyers, and vendors using Elikza.com.
• All personal data collected through our website or related services.
• All data processed by Elikza in connection with user accounts, vendor listings, orders, or platform interactions.

This Policy does not apply to third-party websites or services that are not owned or operated by Elikza.

3. Information We Collect

We may collect the following categories of personal and non-personal information:

A. Information You Provide to Us

• Account Information: Name, email, phone number, and password.
• Order Details: Billing and shipping address, transaction details.
• Payment Information: Processed securely by third-party payment gateways (Elikza does not store card details).
• Seller/Vendor Data: Business name, GST number, pickup address, and bank details (for registered sellers).
• Communication Data: Messages, feedback, and support inquiries.

B. Information Collected Automatically

• Device type, IP address, browser type, operating system, and access timestamps.
• Website usage data such as pages visited, clicks, and navigation behavior.
• Cookies and analytics data for improving website performance.

C. Information from Third Parties

• Payment confirmations from payment gateways.
• Delivery and tracking data from logistics partners.
• Certification details from authorized testing labs.

4. How We Use Your Information

We use your data for the following purposes:

1. Account Creation and Management – to register and maintain your account.
2. Order Processing and Delivery – to fulfill purchases and track shipments.
3. Product Authentication – to coordinate with accredited labs for gemstone and jewelry verification.
4. Vendor Operations – to manage seller activities and transactions on the platform.
5. Customer Support – to respond to your inquiries or requests.
6. Marketing Communication – to send promotional updates (you can opt out anytime).
7. Legal and Security Compliance – to prevent fraud and comply with applicable laws.

5. Sharing of Information

We may share user data only in the following cases:

1. Vendors: To fulfill orders and manage transactions.
2. Service Providers: With payment gateways, logistics, or analytics partners.
3. Regulatory Authorities: When required by law or government order.
4. Internal Teams: Within Elikza Stone Private Limited for operations, compliance, and service improvement.

We do not sell, rent, or trade your personal information for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
Afterward, data is securely deleted, anonymized, or archived in accordance with our data retention standards.

7. Data Security

We use industry-standard technical and organizational safeguards to protect your information, including:

• SSL (Secure Socket Layer) encryption,
• Restricted internal access controls, and
• Regular system monitoring and audits.

While we strive to ensure full protection, no online system can guarantee absolute security. Users are advised to keep their credentials confidential.

8. Your Rights

As per the Digital Personal Data Protection Act, 2023, you have the right to:

• Access or obtain a copy of your personal data.
• Request correction or deletion of inaccurate data.
• Withdraw consent for processing (subject to legal requirements).
• Lodge complaints related to data use or privacy concerns.

To exercise these rights, you may contact us at elikzaofficial@gmail.com.

9. Cookies and Tracking Technologies

Elikza.com uses cookies, pixels, and similar technologies to enhance user experience, remember preferences, and analyze website traffic.
You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services.
Elikza is not responsible for their content, privacy practices, or data security.
Users are encouraged to review the respective privacy policies of those third parties.

11. Children’s Privacy

Elikza.com is intended for users aged 18 years and above.
We do not knowingly collect or store personal data from minors.
If such data is discovered, it will be deleted immediately.

12. Data Transfers

All personal data is stored and processed within India.
If data transfer outside India becomes necessary, it will comply with applicable Indian data protection laws and ensure adequate security measures.

13. Grievance Officer

In compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are as follows:

Grievance Officer: Mr. Munis Anwar
Email: elikzaofficial@gmail.com
Address: Elikza Stone Private Limited, Jaipur, Rajasthan, India

Users may contact the Grievance Officer for any concerns or complaints related to data privacy, security, or misuse of personal information on Elikza.com.

14. Updates to This Policy

Elikza Stone Private Limited reserves the right to amend or update this Privacy Policy at its discretion.
Any updates will be posted on Elikza.com, and continued use of the Platform constitutes acceptance of the revised Policy.

15. Contact Information

For any questions or clarifications regarding this Privacy Policy, please contact:

Elikza Stone Private Limited
(Owner & Operator of Elikza.com)
📧 elikzaofficial@gmail.com

By accessing or using Elikza.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.