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This Privacy Policy (“Policy”) explains how Elikza collects, uses, stores, protects and processes personal information when you visit or use Elikza.com, create an account, browse products, place an order, make a payment, contact us or otherwise use our services.
By accessing or using Elikza.com, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use Elikza, we may collect the following information:
This may include:
Full name
Mobile number
Email address
Billing and delivery address
City, state and PIN code
Other contact details provided by you
If you create an account, we may collect information such as:
Login credentials
Account details
Order history
Saved addresses
Account preferences and related information
When you place an order, we may collect and process information relating to:
Products ordered
Order ID and transaction details
Billing information
Delivery information
Payment status
Cancellation, return, refund or replacement information
Customer support requests and communications relating to an order
Payments may be processed through third-party payment gateways or financial service providers.
Elikza may receive information such as payment status, transaction reference numbers and other information necessary to confirm and manage a payment.
Where payment is processed through a third-party payment provider, payment information may be collected and processed by that provider in accordance with its own privacy practices.
We may use personal information for purposes including:
Creating and managing your account
Processing and fulfilling orders
Delivering products
Processing payments and confirming transactions
Providing customer support
Managing returns, refunds, replacements and cancellations
Communicating with you about your orders and account
Sending important service-related notifications
Improving our website, products and services
Detecting and preventing fraud, misuse and unauthorised activity
Maintaining website security
Resolving disputes and investigating complaints
Complying with applicable laws, regulations and legal requirements
Conducting internal analysis and improving customer experience
Sending promotional or marketing communications where permitted and applicable
Elikza may use cookies and similar technologies to help operate and improve the website.
Cookies may be used to:
Keep you signed in
Remember preferences
Understand website usage
Improve website performance
Provide relevant features
Analyse traffic and user interactions
Support marketing or advertising activities, where applicable
You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
Elikza does not sell your personal information as a commercial product.
We may share or provide access to relevant information where reasonably necessary to operate the platform and provide services, including with:
Sellers for fulfilling and processing orders where necessary
Courier and logistics partners for delivery
Payment gateways and payment service providers
Technology, hosting and website service providers
Customer support and operational service providers
Fraud prevention, security and verification service providers
Professional advisers, auditors or legal advisers where necessary
Government authorities, law enforcement agencies or other authorities where required or permitted by applicable law
We only seek to share information that is reasonably necessary for the relevant purpose.
As Elikza is a multi-vendor marketplace, certain Buyer information may be made available to the relevant Seller where necessary to process and fulfil an order.
Such information may include details such as the Buyer's name, delivery address, contact information and order-related information required for fulfilment.
Sellers are expected to handle such information responsibly and in accordance with applicable law and their obligations to Elikza and the Buyer.
Where permitted, Elikza may send promotional communications about products, offers, updates or other services through email, SMS, WhatsApp, telephone, notifications or other available communication channels.
You may opt out of promotional communications by using the available unsubscribe or opt-out mechanism or by contacting us at info@elikza.com.
You may continue to receive essential service-related communications, such as order confirmations, delivery updates, payment notifications, security notifications and other communications necessary to provide our services.
Elikza takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
In the event of a security incident or personal data breach requiring notification under applicable law, Elikza will take appropriate steps as required by applicable legal requirements.
Elikza may retain personal information for as long as reasonably necessary to:
Provide our services
Maintain account and transaction records
Process or resolve returns, refunds, replacements and disputes
Meet legal, regulatory, accounting or reporting requirements
Prevent fraud and misuse
Protect our legal rights and interests
Fulfil other legitimate business or legal purposes
When personal information is no longer required for a legitimate purpose, it may be deleted, anonymised or otherwise handled in accordance with applicable law.
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
Request information about the personal data processed by Elikza
Request correction or updating of inaccurate personal information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal information
Exercise other rights available under applicable data protection laws
Requests may be made by contacting info@elikza.com.
Elikza may need to verify your identity before processing certain requests in order to protect your personal information and account.
Where Elikza processes personal information based on your consent, you may withdraw that consent where permitted by applicable law.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Certain information may continue to be processed where Elikza has another lawful basis or is required or permitted to retain or process it under applicable law.
Elikza is intended for use by individuals who are legally capable of entering into transactions under applicable law.
Elikza does not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to Elikza without appropriate consent or authorisation, please contact us at info@elikza.com.
Elikza may contain links to or integrations with third-party websites, payment services, logistics providers, social media platforms or other services.
These third parties may have their own privacy policies and terms.
Elikza is not responsible for the privacy practices of third-party services that are not controlled by Elikza.
Some service providers used by Elikza may process or store information outside India.
Where personal information is transferred or processed outside India, Elikza will take such steps as may be required under applicable law.
Elikza may process and share relevant information where reasonably necessary to:
Detect, investigate or prevent fraud
Prevent misuse of the platform
Protect Buyers, Sellers and Elikza
Investigate suspicious transactions or activities
Enforce applicable policies and Terms & Conditions
Comply with legal or regulatory requirements
Respond to lawful requests from government or law enforcement authorities
Elikza may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, applicable laws or regulatory requirements.
The updated Privacy Policy will be published on Elikza.com and will apply from the date of publication, unless otherwise stated.
If you have any questions, concerns, requests or grievances regarding this Privacy Policy or the handling of your personal information, you may contact:
Elikza Stone Private Limited
Email: info@elikza.com
We will review and address privacy-related requests and grievances in accordance with applicable law.
By accessing or using Elikza.com, creating an account, placing an order or otherwise providing personal information to Elikza, you acknowledge that you have read and understood this Privacy Policy.
Elikza Stone Private Limited
Email: info@elikza.com
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