1. Introduction Elikza.com is committed to providing a secure and transparent shopping experience for customers purchasing gems and jewellery. This Replacement Policy outlines the conditions under which product replacements may be requested and processed.

2. Eligibility for Replacement Replacements may be granted under the following conditions:

• The product received is significantly different from the listed description.
• The product is defective, damaged, or contains incorrect specifications.
• The vendor did not fulfil the order according to the agreed specifications.

3. Non-Replaceable Items Certain items are not eligible for replacement, including:

• Customized or made-to-order jewellery, unless they arrive damaged or do not match agreed specifications.
• Products that show signs of wear, alteration, or damage caused by the customer.
• Items marked as "Final Sale" or "Non-Replaceable."
• Orders that are rejected due to personal preference rather than product quality issues.

4. Replacement Request Process To request a replacement, customers must follow these steps:

1. Submit a replacement request via the Elikza.com portal within 24 hours of receiving the product.
2. Provide clear images or videos showing the defect, damage, or discrepancy.
3. Await verification and approval from Elikza.com’s customer support team.
4. If the request is approved, return the product in its original packaging with all accompanying materials.
5. After receiving the returned product, Elikza.com will inspect it. If the product meets the replacement criteria, a new product will be shipped to the customer. 

5. Vendor Responsibilities

• Vendors must clearly outline their replacement policies and honor approved replacement requests.
• Vendors are responsible for ensuring product quality and accurate descriptions to minimize replacement claims.
• If a vendor fails to comply with replacement obligations, Elikza.com reserves the right to impose penalties, including account suspension or financial penalties.

6. Dispute Resolution

• If a replacement request is disputed by the vendor, Elikza.com will mediate and make a final decision based on provided evidence.
• Customers and vendors are required to cooperate with the dispute resolution process.

7. Amendments to This Policy Elikza.com reserves the right to modify this Replacement Policy as needed. Customers and vendors will be notified of any significant changes.

8. Contact Information For any replacement-related inquiries, contact us at: elikzaofficial@gmail.com

By purchasing from Elikza.com, customers acknowledge and agree to this Replacement Policy.