1. Introduction

Elikza.com (“Elikza”, “we”, “our”, or “us”) is owned and operated by Elikza Stone Private Limited, a company incorporated under the laws of India.
This Refund Policy (“Policy”) explains the terms under which a customer (“Buyer”) may be eligible for a refund for products purchased on Elikza.com.
By completing a purchase on our platform, the Buyer acknowledges and agrees to be bound by this Policy as part of the overall terms of sale.

As our products are made to order and crafted from natural stones, Elikza follows a no return policy. Refunds are only processed under verified conditions outlined below.

2. Eligibility for Refund

A Buyer may be eligible for a refund only under the following circumstances:

1. Damaged or Defective Product:
• If the Buyer receives a product that is damaged or defective upon delivery, they must notify Elikza within 48 hours of receipt.
• The Buyer must share clear images or videos of the damaged item for verification.
• The damage must not be due to improper handling or installation by the Buyer.
2. Incorrect Product Delivered:
• If the product delivered differs from what was ordered (in design, size, or color), the Buyer may request a refund or replacement.
• Refunds will be initiated only if a replacement is unavailable.
3. Product Out of Stock After Purchase:
• In rare cases where the ordered product becomes unavailable post-payment, a full refund will be issued to the Buyer’s original mode of payment.
4. Replacement Not Possible:
• If a product is approved for replacement but an identical item is unavailable, a refund will be processed instead.

3. Ineligible Scenarios for Refund

A refund request will not be accepted under the following circumstances:

1. The product has been used, installed, or altered after delivery.
2. The issue is based on personal preference (e.g., pattern variation, shade, or size).
3. Natural variations in color, grain, and texture are part of the uniqueness of stone products and shall not be considered defects.
4. The request for refund is made after 48 hours of delivery.
5. The product is customized, cut-to-size, or personalized as per the Buyer’s specifications.
6. Insufficient proof (images or videos) is provided for damage verification.

4. Refund Request Procedure

To initiate a refund request, the Buyer must:

1. Email elikzaofficial@gmail.com within 48 hours of product delivery.
2. Mention the Order ID, Date of Purchase, and Registered Contact Number.
3. Provide a detailed description of the issue and attach supporting images/videos.
4. Elikza’s Quality Assurance Team will review the request within 2–3 business days.
5. Upon approval, Elikza will initiate the refund and confirm via email.

5. Refund Method and Timelines

1. Approved refunds will be issued to the original mode of payment used at the time of purchase.
2. Refund initiation will occur within 3–5 working days after approval.
3. The credited amount may take up to 7–10 working days to reflect in the Buyer’s account, depending on the payment provider.
4. The Buyer will receive an email confirmation once the refund has been successfully processed.

6. Partial Refunds

In certain verified cases, partial refunds may be issued, including but not limited to:

• Minor defects that do not affect product usability.
• Missing accessories or components.
• Approved compensation where only part of the product value is impacted.

7. Shipping and Handling Charges

1. Shipping or delivery charges are non-refundable unless the refund is due to an incorrect or defective product.
2. If pickup or inspection logistics are required, such costs may be deducted from the refund amount (where applicable).
3. Only the product cost will be refunded unless expressly stated otherwise.

8. Refunds Related to Cancellations

1. If an order is cancelled by Elikza due to stock unavailability or technical issues, a full refund will be automatically processed to the Buyer’s original payment method.
2. For Buyer-initiated cancellations (as per the Cancellation Policy), applicable refunds will follow the same payment mode and processing timelines as specified in this Policy.

9. Refund Confirmation

All refund communications will be sent to the Buyer’s registered email address.
If a refund is not received within the stipulated time, the Buyer should contact elikzaofficial@gmail.com with relevant transaction details for prompt resolution.

10. Limitation of Liability

Elikza’s liability under this Policy is limited to the extent of processing valid refund claims and initiating payments within the prescribed timelines.
Elikza shall not be responsible for:

• Delays beyond its control, including those caused by banks, payment gateways, or financial intermediaries.
• Any indirect, incidental, or consequential losses arising from refund delays or disputes.

11. Amendments to the Policy

Elikza Stone Private Limited reserves the right to modify or update this Refund Policy at its discretion. Any such changes will be effective immediately upon publication on Elikza.com. Continued use of the website after updates constitutes acceptance of the revised Policy.

12. Contact Information

For any questions or assistance regarding refunds, please contact:
Elikza Stone Private Limited
(Owner & Operator of Elikza.com)
📧 elikzaofficial@gmail.com