1. Introduction
Elikza.com (“Elikza”, “we”, “our”, or “us”) is owned and
operated by Elikza Stone Private Limited, a company incorporated under
the laws of India.
This Cancellation Policy (“Policy”) outlines the terms under
which a customer (“Buyer”) may cancel an order placed on Elikza.com. By
purchasing from our platform, the Buyer agrees to be bound by the terms of this
Policy as part of the overall terms of sale.
2. Eligibility for Cancellation
3. Refund upon Cancellation
4. Orders Ineligible for Cancellation
An order cannot be cancelled under the following
circumstances:
5. Cancellations by Elikza
Elikza reserves the right to cancel an order under certain
unavoidable circumstances, including but not limited to:
In such cases:
6. Partial Cancellations
If an order contains multiple items, the Buyer may request
cancellation for specific products (if not shipped). Any applicable refund will
correspond only to the value of the cancelled items.
7. Modification of Orders
Currently, modification of product details (such as size,
type, or customization) after order confirmation is not permitted. Buyers must
cancel the existing order (if eligible) and place a new order with updated
specifications.
8. Refund Confirmation
All refund communications will be sent to the Buyer’s
registered email address. If the refund is not received within the stipulated
period, the Buyer should contact Elikza’s customer support with transaction
details for resolution.
9. Limitation of Liability
Elikza’s responsibility under this Policy is limited to
processing eligible cancellations and initiating refunds within the prescribed
timelines. Elikza shall not be liable for any indirect, incidental, or
consequential loss, or for any delay beyond its control, including delays by
financial institutions or payment processors.
10. Amendments to the Policy
Elikza Stone Private Limited reserves the right to modify,
amend, or update this Policy at its discretion. Any such changes will take
effect immediately upon being published on Elikza.com. Continued use of the
platform after such modifications constitutes acceptance of the updated Policy.
11. Contact Information
For any questions or requests related to order cancellation
or refund status, please contact:
Elikza Stone Private Limited
(Owner & Operator of Elikza.com)
đź“§ elikzaofficial@gmail.com
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