Elikza.com (“Elikza”, “we”, “our”, or “us”) is owned and operated by Elikza Stone Private Limited, a company incorporated under the laws of India.

This Cancellation Policy (“Policy”) explains the terms applicable to cancellation of orders placed through Elikza.com.

By placing an order on Elikza.com, the customer (“Buyer”, “you”, or “your”) acknowledges and agrees to this Policy as part of the applicable terms of sale.

1. Cancellation Before Dispatch

Customers may request cancellation of an order before the order has been dispatched.

If the cancellation request is successfully processed before dispatch, the amount paid for the cancelled order will be refunded in accordance with the Refund Policy.

Cancellation requests can be submitted through the applicable Elikza support system or by contacting:

Email: info@elikza.com

2. Cancellation After Dispatch

Once an order has been dispatched, the order generally cannot be cancelled.

If the product is eligible for return under the Refund Policy, the customer may receive the product and raise a return request within the applicable return period.

The customer must follow the applicable return procedure and conditions set out in the Refund Policy.

3. Custom-Made, Personalized and Made-to-Order Products

Custom-made, personalized and made-to-order products may not be cancelled once production or preparation has started.

Customers are encouraged to submit any cancellation request before production or preparation begins.

If such a product is delivered damaged, defective or different from the agreed specifications, the customer may request a replacement in accordance with the Replacement Policy.

4. How to Request Cancellation

Customers may request cancellation through the applicable Elikza support system or by contacting:

Email: info@elikza.com

The customer should provide:

• Order ID;

• Registered contact details; and

• Any other information reasonably required to verify the cancellation request.

A cancellation request is not considered confirmed until Elikza confirms that the order has been successfully cancelled.

5. Cancellation of Part of an Order

If an order contains multiple products, the customer may request cancellation of individual products before those products are dispatched.

If the applicable product has already been dispatched, cancellation of that product may no longer be available.

Any eligible refund for a successfully cancelled product will be processed in accordance with the Refund Policy.

6. Cancellation by Elikza or Seller

Elikza or the respective seller may cancel an order in circumstances including:

• Product unavailability or stock issues;

• Pricing or listing errors;

• Technical or system errors;

• Inability to fulfil the order;

• Incomplete or incorrect information required for fulfilment;

• Suspected fraudulent or unauthorized transactions; or

• Other circumstances that prevent the order from being fulfilled.

If an order is cancelled by Elikza or the seller after payment has been received, the applicable amount paid for the cancelled order will be refunded in accordance with the Refund Policy.

7. Payment and Refund After Cancellation

For a successfully cancelled prepaid order, the applicable refund will generally be made to the original payment method used for the order.

Elikza will generally initiate the refund within 3–5 business days after cancellation is confirmed.

The actual time taken for the refund to appear in the customer's account may vary depending on the bank, card issuer, payment gateway or other financial institution.

For Cash on Delivery (COD) orders that are cancelled before dispatch, no payment refund will be applicable where no payment has been made.

8. Cancellation Confirmation

Once a cancellation request has been successfully processed, Elikza may provide confirmation through the contact details associated with the order.

Customers should retain the cancellation confirmation for their records.

9. Order Modification

Once an order has been placed, changes to product specifications, quantity, size, colour, address or other order details may not always be possible.

Where modification is not possible, the customer may request cancellation before dispatch, subject to this Policy, and place a new order with the required details.

10. Policy Updates

Elikza reserves the right to modify or update this Cancellation Policy from time to time.

Any updated version will be published on Elikza.com and will apply from the date of publication.

11. Contact Us

For questions regarding order cancellation:

Elikza Stone Private Limited
Email: info@elikza.com